At Userpace, we prioritize customer trust and aim to deliver an outstanding user experience.
Our approach is anchored with a strong commitment to privacy, security, compliance and transparency. This approach includes supporting our customers’ compliance with EU data protection requirements, including those set out in the General Data Protection Regulation ("GDPR"), which becomes enforceable on May 25, 2018.
Userpace is acting both as a Controller and as a Processor within the realm of GDPR compliance, which implies different level of security and responsibility.
As a controller, we collect data from the users interacting with any domain we control to provide our services.
The term "personal data" shall mean all data that identify an individual, including your name, surname, pseudonym, photograph, postal and e-mail addresses, telephone numbers, date of birth, data Relating to your transactions on the site, details of your purchases and subscriptions, credit card numbers, and any other information that you choose to communicate to us about you.
By using our Site you are consenting to Onvey OOD (“Onvey”) - our legal entity providing the services - the processing of your personal data. Onvey is a registered company under the number 204152445, having its headquarters at bulevard "Cherni vrah" 47A, 1407 Sofia, Bulgaria.
When you choose to disclose your personal data, you expressly consent to the collection and use of your personal data in accordance with the provisions of this policy and the legislation in force.
Information Collection and Use
Your personal data are collected to fulfil one or more of the following purposes:
- Manage your access to certain services accessible on the site and their use,
- Perform customer management transactions relating to contracts, orders, invoices, loyalty programs, follow-up of the customer relationship,
- Create a file of registered members, users, customers and prospects,
- Address newsletters, solicitations and promotional messages. In the event that you do not wish to do so, we give you the option to express your refusal on this subject when collecting your data;
- Develop trade and attendance statistics for our services,
- Organizing contests, lotteries and all other promotional activities, excluding online gambling, subject to the approval of the Online Gambling Regulatory Authority,
- Manage the management of the opinions of persons on products, services or contents,
- Manage outstanding and contentious claims arising from the use of our products and services,
- Respect our legal and regulatory obligations.
We inform you, when collecting your personal data, whether certain data must be mandatory or whether they are optional. We also give you the possible consequences of a lack of response.
Diffusion of your personal data
The personnel of our company and our subcontractors, only when necessary, will have access to your personal data.
Personal data may also be sent to public bodies solely for the purpose of meeting our legal obligations, auxiliaries of justice, ministerial officers and bodies responsible for collecting debts.
Your personal data will not be subject to assignments, leases or exchanges for the benefit of third parties.
Duration of storage of personal data
Your personal data will not be retained beyond the time strictly necessary to manage our business relationship with you. However, data enabling proof of a right or a contract to be kept for the fulfillment of a legal obligation shall be complied with for the period prescribed by the law in force.
As regards prospecting operations for customers, their data may be retained for a period of three years from the end of the commercial relationship.
Personal data relating to a prospect, non-customer, may be retained for a period of three years from the date of collection or the last contact from the prospect.
At the end of this three-year period, we will be able to contact you again to find out if you wish to continue receiving commercial solicitations.
Credit card data
The financial transactions relating to the payment of purchases and costs via the site are entrusted to a payment service provider which ensures their smooth operation and security.
For the purposes of our services, this payment service provider may be recipients of your personal data relating to your bank card numbers, which it collects and retains on our behalf. We do not have access to that data.
To enable you to make regular purchases or to pay the related fees on the website, your credit card details are kept for the duration of your registration on the site and at the very least until you realize your Last transaction.
By having checked on the site the box expressly provided for this purpose, you give us your express consent for this conservation.
The data relating to the visual cryptogram or CVV2, written on your credit card, are not stored.
We hereby inform you that you take all necessary precautions, organizational measures and technical measures to protect the security, integrity and confidentiality of your personal data and in particular to prevent them from being distorted, damaged or unauthorized by third parties . We may also use or use secure payment systems in accordance with the state of the art and applicable regulations.
Cookies are text files, often encrypted, stored in your browser. They are created when the browser of a user loads a given website: the site sends information to the browser, which then creates a text file. Each time the user returns to the same site, the browser retrieves this file and sends it to the server of the website.
We can distinguish two types of cookies, which do not have the same purposes: technical cookies and advertising cookies:
Technical cookies are used throughout your navigation, to facilitate and perform certain functions. A technical cookie can, for example, be used to memorize the answers filled in a form or the user's preferences regarding the language or presentation of a website, when such options are available.
Advertising cookies may be created not only by the website on which the user is browsing, but also by other websites featuring advertisements, ads, widgets or other items on the displayed page. These cookies can in particular be used to carry out targeted advertising, that is to say advertising determined according to the navigation of the user.
We use technical cookies. These are stored in your browser for a period that can not exceed six months.
We do not use advertising cookies. However, if we were to use them in the future, we would inform you in advance and you would be able to disable these cookies if necessary.
We remind you for all purposes that you can oppose the deposit of cookies by configuring your browser. However, such a refusal could prevent the proper functioning of the site.
Access to your personal data
In accordance with the applicable law relating to data processing, files and freedoms, you have the right to obtain the communication and, if necessary, the rectification or the deletion of the data concerning you, Through online access to your account. You can also contact us at firstname.lastname@example.org
It is recalled that any person may, for legitimate reasons, oppose the processing of data concerning him.
Changes to this Policy
We reserve the right, at our sole discretion, to amend this Charter at any time, in whole or in part. These changes will come into effect as of the publication of the new charter. Your use of the site following the entry into force of these modifications will be worth acknowledgment and acceptance of the new charter. Otherwise, if this new charter does not suit you, you will no longer have to access the site.